Have a question? We’ve compiled answers to the questions we receive most often about our products, ordering process, artwork, delivery and more. If you can’t find what you’re looking for, our team is always happy to help.
Ordering
1. What products can I customise?
We offer a wide range of customisable products, including T-shirts, hoodies, polo shirts, sweatshirts, workwear, tote bags, caps, mugs, tumblers, banners, roll-up banners and promotional merchandise.
2. Is there a minimum order quantity?
Many of our products can be ordered as single items, while some products may have minimum quantities. Any minimum order requirements will be shown on the product page.
3. Can I order in bulk?
Yes. We specialise in bulk orders for businesses, schools, churches, events, charities and organisations. Contact us for volume pricing and tailored quotations.
4. How do I request a quote?
You can complete our Quick Quote Request form with your product details, quantities and artwork, and we’ll provide a personalised quotation.
Artwork & Customisation
5. Can I upload my own logo or artwork?
Yes. You can upload your logo, design or artwork during the ordering process or through our online design tool.
6. What file formats do you accept?
We recommend high-resolution PNG, PDF, AI, EPS or SVG files for the best print quality. If you’re unsure, send us your artwork and we’ll advise you.
7. Can you help with my design?
Absolutely. If your artwork needs adjusting or you need assistance preparing it for print, our team will be happy to help.
8. Will I receive a proof before printing?
For selected orders, we’ll provide a digital proof for approval before production begins to ensure everything looks exactly as expected.
Production & Delivery
9. How long does production take?
Production times vary depending on the product and order size. Most standard orders are completed within 5–10 working days.
10. Do you deliver across the UK?
Yes. We offer reliable delivery throughout the UK using trusted courier partners.
11. Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a tracking number by email so you can follow your delivery.
12. Do you offer express production or delivery?
Where possible, we can accommodate urgent orders. Please contact us before placing your order to discuss your deadline.
Products & Printing
13. What printing methods do you offer?
Our services include DTF printing, embroidery, sublimation printing and large-format printing, depending on the product and your design requirements.
14. Which printing method is best for my order?
Our team will recommend the most suitable printing method based on your product, artwork, quantity and budget.
15. Can I order samples?
Selected sample products may be available. Contact us to discuss your requirements before placing a larger order.
16. Do you supply the garments, or can I provide my own?
We primarily print on products supplied by WodiPrints. If you’d like us to print on your own garments, please contact us to discuss the options.
Payments & Returns
17. What payment methods do you accept?
We accept secure online payments using the payment methods available during checkout.
18. Can I change or cancel my order?
Orders can usually be amended or cancelled before production begins. Once production has started, changes may no longer be possible.
19. What if there’s a problem with my order?
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with your order number and photographs, and we’ll work to resolve the issue promptly.
20. Do you accept returns on customised products?
As customised products are made specifically for each customer, they generally cannot be returned unless they are faulty, damaged or incorrect due to an error on our part.
Still Need Help?
Can’t find the answer you’re looking for?
Our friendly team is here to help with product recommendations, artwork advice, quotations and order enquiries.
Button: Contact Our Team
